PhonePe Customer Care Number

PhonePe is one of India’s most popular UPI-based digital payment platforms, trusted by millions for transactions, bill payments, recharges, and more. If you’re facing issues with transactions, refunds, KYC updates, or app-related concerns, this guide will help you connect with PhonePe customer care support 24×7 through various official channels.

In this article, you will find:

• PhonePe Customer Care Number India 24×7

• Toll-Free Helpline, Email Support, WhatsApp Support (if available)

• Step-by-step guide to reach PhonePe faster

• Common FAQs related to PhonePe customer service

• Additional tips for a quick resolution

🔔 PhonePe Customer Care Number (India 24×7)

PhonePe does not operate a traditional customer care helpline number.
Instead, PhonePe provides 100% digital app-based support through its app and website.

📞 PhonePe Toll-Free Helpline (Claim Related Only)

For specific issues related to insurance claims, PhonePe offers this toll-free helpline:

• 1800-202-1111
  (Use this number for insurance claims queries only, not for regular app support.)

💬 PhonePe WhatsApp Support (India)

As of now, PhonePe does not provide official WhatsApp support for customer queries.
All interactions for refunds, transaction issues, and account problems are handled within the app’s Help section.

📧 PhonePe Customer Support Email Addresses

For escalations, complaints, or unresolved issues, you can contact PhonePe via email:

🛠️ How to Contact PhonePe Customer Care (Step-by-Step)

📲 1. Via PhonePe App (Recommended)

PhonePe’s app provides the fastest way to get help:

Steps:

1. Open your PhonePe App.

2. Tap on Help at the bottom of the home screen.

3. Select the category of your issue:

   • Failed transactions

   • Refund status

   • UPI issues

   • Wallet issues

4. Choose your transaction from the list (if applicable).

5. You’ll see options for:

   • FAQs

   • Submit a Support Ticket

   • Get in touch with Support (Chat)

🌐 2. Via PhonePe Website (Desktop/Browser)

1. Visit: https://support.phonepe.com/

2. Login with your registered mobile number.

3. Browse through common issues or raise a support ticket.

4. Follow the prompts to submit your query.

🕒 PhonePe Customer Care Working Hours

❓ PhonePe Customer Support – Frequently Asked Questions (FAQs)

1️⃣ Does PhonePe have a 24×7 toll-free customer care number?

No, PhonePe does not offer a 24×7 toll-free number for general queries. App-based support is available 24×7.

2️⃣ How can I track my refund on PhonePe?

Use the app:

• Go to Help > Transactions > Select Transaction > Check Refund Status.

3️⃣ What is PhonePe’s official email for complaints?

For unresolved issues, email support@phonepe.com. For legal matters, use grievance@phonepe.com.

4️⃣ Can I contact PhonePe through WhatsApp?

No, PhonePe currently does not support WhatsApp communication for customer queries.

5️⃣ How long does it take for PhonePe to resolve complaints?

Most transaction-related issues are resolved within 24-48 hours via app support.

🔑 Pro Tips for Faster Resolution

✅ Always include screenshots when submitting support tickets.
✅ Double-check your transaction ID before raising complaints.
✅ For refunds, allow 2-3 working days depending on your bank’s processing time.
✅ Escalate only if you haven’t received a resolution within the promised timeframe.

🚩 Beware of Fraud!

Never trust random numbers claiming to be PhonePe support.
PhonePe will never ask for:

• Your UPI PIN

• OTP

• Password

• Remote access apps like AnyDesk

Always use official support through the app or website.

🏁 Final Thoughts

PhonePe ensures secure, app-first customer service to help users quickly resolve any transaction or app-related concerns.
Use the in-app Help section for 24×7 support and email only for escalations.
Avoid unverified helplines to protect your account and funds.

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