Introduction
When it comes to banking support, quick access to customer service is essential. Whether you’re facing issues with your credit card, online transactions, or need loan-related assistance, HDFC Bank offers a range of customer care options. From toll-free numbers to WhatsApp support and email addresses, this blog post provides the most up-to-date and verified contact details. Additionally, city-wise customer care numbers for Bangalore and Chennai are included.
HDFC Toll-Free & Nationwide Support
- 1800 1600 / 1800 2600 – Available 24×7 for banking, credit cards, debit cards, and loans
- +91-22-61606160 – International customer care number for those abroad
- +91-22-61717606 – For premium cardholders (Diners Black, Infinia)
These numbers are accessible across India and offer 24/7 service for most major queries.
WhatsApp & SMS Support
- WhatsApp Banking: Message “Hi” to 70700 22222 to start chat-based banking
- Fraud Helpline via WhatsApp: Message to 72900 30000 for reporting suspicious activity
- SMS Banking: Use keywords (e.g., BAL) and send to 7308080808 for quick services
Customer Service Email Directory
| Department | Email Address |
|---|---|
| Retail Banking / Debit Card / ATM | support@hdfcbank.com |
| Loans / Advances | loansupport@hdfcbank.com |
| Credit Cards | customerservices.cards@hdfcbank.com |
| Depository Services | infodp@hdfcbank.com |
How to Reach HDFC Support Faster
- Use IVR menu options to directly connect to your required service
- Choose off-peak hours to avoid long wait times (8:00 AM to 10:00 AM and 2:00 PM to 4:00 PM)
- Prefer WhatsApp or SMS for quicker turnaround on balance checks and card blocks
- For non-urgent queries, use email with proper documentation
Bangalore & Karnataka Support Table
| City | Customer Care Number | Notes |
| Bangalore | 1800-1600 / 1800-2600 | Toll-free for all customers |
| Karnataka NRI | +91-22-61606160 | For overseas access |
Chennai & Tamil Nadu Support Table
| City | Purpose | Phone Number | Timing |
| Chennai | Credit Card Support | 044-61606161 | 24×7 |
| Chennai | Report Unauthorized Txn | 1800-266-4332 | 24×7 |
| Chennai | Grievance Redressal | 044-23625600 | 9:30 AM – 5:30 PM Mon–Fri |
Conclusion
HDFC Bank offers multiple contact points for quick and reliable support, whether you’re in India or abroad. Save these numbers and emails to ensure you can reach help anytime you need. For the most accurate updates, always refer to the official HDFC website.
Common FAQs
1. Is HDFC customer care available 24×7? Yes, toll-free and WhatsApp support are operational round-the-clock. Agent support may have limited hours for specific services.
2. How can I block my lost or stolen credit/debit card? Call 1800-1600 or 1800-2600 immediately. Use IVR or speak with a representative.
3. Can I contact HDFC while traveling abroad? Yes. Dial +91-22-61606160 for international access.
4. What should I do in case of fraudulent transactions? Immediately contact the fraud helpline at 1800-266-4332 or WhatsApp 72900 30000.
5. How can I file a complaint or escalate an issue? Use the grievance redressal contact at 044-23625600 or email through the official website.
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