Traveling can sometimes be stressful — delayed flights, lost baggage, or booking errors can ruin your mood. Thankfully, Indigo customer care is well-equipped to solve all your queries quickly and efficiently. Whether you are a frequent flyer or a first-time traveler, knowing how to reach out to Indigo customer support can save time and give you peace of mind.
In this blog, we will guide you through:
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How to contact Indigo customer care
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Indigo’s toll-free numbers and email support
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Chat support and mobile app help
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Handling complaints and refund issues
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Tips for fast response
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Frequently Asked Questions
Let’s begin.
✈️ Why You Might Need Indigo Customer Care
Before diving into contact methods, let’s understand when and why you may need Indigo customer care support:
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Flight delays or cancellations
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Name corrections or ticket modifications
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Refund or reschedule requests
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Web check-in issues
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Lost baggage assistance
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Special assistance (wheelchair, infants, senior citizens)
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Booking queries or payment failures
In any of these cases, Indigo customer care is your go-to solution.
📞 Indigo Customer Care Number (Toll-Free)
The fastest way to get help is through their helpline number. Indigo Airlines offers 24×7 customer care service in India.
Indigo Customer Care Toll-Free Number (India):
📱 0124 617 3838 / 0124 497 3838
These numbers are available round the clock for any booking, refund, or flight-related query.
If you’re calling from abroad, check Indigo’s website for international customer care numbers by country.
📧 Indigo Customer Care Email Support
For non-urgent issues or if you prefer to write, email support is a good option.
Customer Support Email:
📩 customer.relations@goindigo.in
Use this for:
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Filing complaints
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Refund follow-ups
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Feedback or suggestions
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Sending documents or screenshots
Make sure your email includes:
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PNR number
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Full name
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Flight details
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Brief explanation of the issue
The Indigo customer care team usually responds within 24–48 hours.
💬 Indigo Live Chat Support (Website & App)
Not a fan of phone calls? Indigo has chat support available via:
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Indigo Website – Chat widget on bottom right corner
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Indigo Mobile App – Login > Support > Chat with Us
This is great for:
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Real-time booking help
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Baggage tracking
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Quick updates on refunds or schedule changes
The AI chatbot can solve many problems instantly. For complex queries, it connects you to a human representative.
📱 Indigo Customer Care via Mobile App
Indigo’s official app is not just for booking – it’s a powerful tool for managing your trip and contacting support.
Download the App:
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Android: Google Play Store
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iOS: App Store
Features related to Indigo customer care:
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Flight alerts
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Baggage tracking
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1-click support access
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Modify bookings
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Track refunds
If you’re a frequent flyer, keeping the app is a must.
🧳 Lost Baggage or Damaged Luggage Help
If your bag is delayed, missing, or damaged, contact Indigo customer care immediately.
Steps to follow:
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Go to Indigo’s Baggage Help Desk at the airport.
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File a Property Irregularity Report (PIR).
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Get a tracking number.
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Follow up through Indigo customer care helpline or email.
For compensation or reimbursement, email all details with receipts to customer.relations@goindigo.in.
💰 Indigo Refund & Cancellation Queries
Cancelled a flight or missed it? Here’s how Indigo customer care can help:
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Refund Status – Call or email customer support with your PNR.
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Cancellation Charges – Ask for fare rules and deductions.
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Reschedule Flights – Modify using app or request support for date/time changes.
Refunds are processed back to the original payment method in 7–10 business days.
🧓 Special Assistance: Elderly, Infants, Disabled Passengers
Traveling with elderly parents, kids, or someone who needs a wheelchair? Indigo customer care can pre-arrange assistance for:
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Wheelchair booking
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Priority boarding
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Unaccompanied minors
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Infant seats or bassinets
Call at least 48 hours before flight time to confirm arrangements.
🛑 How to File a Complaint with Indigo Customer Care
If you had a poor experience, you can file a formal complaint:
Step-by-step process:
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Email your complaint to customer.relations@goindigo.in
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Include all relevant details (PNR, date, flight number)
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Mention “Complaint” in the subject line
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Request a specific resolution (e.g., refund, apology, rebooking)
You can escalate the matter to DGCA (aviation authority) if unresolved in 30 days.
⚠️ Indigo Customer Care for International Travelers
Indigo operates in several international destinations. If you’re flying abroad, use the country-specific customer care numbers listed on their official website.
Examples:
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Dubai
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Singapore
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Bangkok
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Doha
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Kuala Lumpur
Each region has its own help desk and Indigo customer care support.
💡 Tips for Fast & Effective Support
Here’s how you can make your interaction smoother:
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Always keep your PNR handy
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Stay calm and polite – agents are more helpful to cooperative callers
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Try chat support for quick issues
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Use email for detailed or follow-up issues
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Download the app – solves many problems without calling
🌐 Final Thoughts
Whether you’re dealing with a flight delay, lost luggage, or just a booking confusion, Indigo customer care is there to support you 24/7. Their multi-channel help system — phone, email, app, and chat — ensures every traveler gets quick and effective solutions.
❓ Frequently Asked Questions – Indigo Customer Care
1. Is Indigo customer care available 24×7?
Yes, the helpline (0124 617 3838 / 0124 497 3838) is available round the clock.
2. How do I check the refund status?
You can call Indigo customer care or use the mobile app to check your refund status using your PNR.
3. What’s the email ID for Indigo support?
Send your query to customer.relations@goindigo.in with full details.
4. How can I speak to a live agent?
Call the customer care number and follow the IVR prompts. You can also request a human agent via chat.
5. Can I get support at the airport?
Yes, Indigo has customer service desks at every domestic and international terminal.
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