If you’re an Airtel user facing issues with your mobile network, broadband, DTH, or any Airtel service, this guide provides you with the latest Airtel customer care numbers, toll-free helplines, WhatsApp contacts, and official email addresses. Plus, we’ve added simple, step-by-step tips on how to reach support faster.
📋 Latest Airtel Customer Care Numbers (2025)
🔹 Airtel 24×7 Toll-Free Numbers
| Service | Contact Number |
|---|---|
| Mobile (Prepaid/Postpaid) | 198 (Toll-Free for Complaints) |
| General Queries | 121 (Chargeable) |
| Broadband & Landline | 121 |
| Airtel DTH | 1800-103-6065 (Toll-Free) |
💬 Airtel WhatsApp Customer Support (2025)
You can now chat with Airtel customer care directly on WhatsApp.
✅ Airtel WhatsApp Number:
📲 +91 70700 12345
Services Available:
-
Check data balance
-
Recharge updates
-
Bill payments
-
Outage reports
-
DTH & Broadband queries
How to Start Chat:
-
Save the number +91 70700 12345 in your phone.
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Send “Hi” on WhatsApp.
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Follow the prompts.
📧 Airtel Customer Care Email Support
-
📩 For Mobility (Mobile Users):
121@in.airtel.com -
📩 For Broadband & Landline:
care.ncr@airtel.com (Region-specific; check Airtel website for your circle) -
📩 For DTH:
digitaltv@airtel.com
🕑 Airtel Customer Service Hours
| Support Type | Availability |
|---|---|
| Call Support | 24×7 (All India) |
| WhatsApp Support | 24×7 |
| Email Response Time | Within 24-48 hours |
🔧 How to Reach Airtel Support Faster (Step-by-Step Guide)
For Mobile Users (Prepaid/Postpaid):
-
Dial 198 for complaints directly.
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Follow IVR prompts:
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Press 1 for network issues.
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Press 2 for billing.
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Press 3 for data services, etc.
-
-
Opt to speak with a representative.
For Broadband / DTH:
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Call 121 or 1800-103-6065.
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Clearly state your service ID / registered number.
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Request to escalate if the issue is not resolved.
❓ Common FAQs for Airtel Customer Support
1️⃣ How do I check my Airtel balance via customer care?
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Dial 121# or use the Airtel Thanks app.
2️⃣ Can I raise complaints via WhatsApp?
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Yes, Airtel’s WhatsApp support handles complaints and basic requests.
3️⃣ How long does Airtel take to resolve issues?
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Mobile issues: Within 48 hours
-
Broadband/DTH: Typically 24-48 hours
4️⃣ Is there a specific helpline for enterprise customers?
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Yes, enterprise users should contact their dedicated account manager or use numbers provided in their Airtel business account.
🏁 Final Words
With Airtel’s 24×7 support via call, WhatsApp, and email, getting help is easier than ever. Save these contacts for quick access and resolve your issues faster.
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