Looking for the latest Airtel Payment Bank customer care number or toll-free helpline? This post has everything you need — from support numbers to step-by-step contact methods, updated for 2025.
📋 Airtel Payment Bank Customer Care – Quick Summary
| Support Type | Contact Details |
|---|---|
| 24×7 Toll-Free Number | 📞 400 (Airtel users), 8800688006 (other) |
| WhatsApp Support | 📲 Not available as of now |
| Email Support | 📧 wecare@airtelbank.com |
| Escalation/Grievance | 📧 grievance.officer@airtelbank.com |
| Nodal Officer Contact | 📧 nodalofficer.abfl@airtel.com |
| Official Website | 🌐 www.airtel.in/bank |
☎️ Airtel Payment Bank Customer Care Numbers (Updated 2025)
1. For Airtel mobile users:
-
Dial
400from your Airtel SIM. This is a toll-free 24×7 helpline.
2. For Non-Airtel users:
-
Dial
8800688006(standard call charges may apply).
Availability: 24×7, including weekends and holidays.
💬 Airtel Bank Email Support
If your issue is non-urgent or involves documents, emailing is ideal.
-
General Queries:
wecare@airtelbank.com -
Grievances:
grievance.officer@airtelbank.com -
Nodal Officer Escalation:
nodalofficer.abfl@airtel.com
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Make sure to include:
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Your mobile number linked to the bank
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Screenshot or details of the issue
-
Transaction ID (if applicable)
❌ WhatsApp Support
As of now, Airtel Payment Bank does not offer WhatsApp-based customer support. Use phone or email support for assistance.
📞 Airtel Payments Bank State-wise Customer Care Details (All India)
| State / UT | Customer Care (Airtel) | For Other Networks | Email Support |
|---|---|---|---|
| Andhra Pradesh | 400 | 8800688006 | wecare@airtelbank.com |
| Arunachal Pradesh | 400 | 8800688006 | wecare@airtelbank.com |
| Assam | 400 | 8800688006 | wecare@airtelbank.com |
| Bihar | 400 | 8800688006 | wecare@airtelbank.com |
| Chhattisgarh | 400 | 8800688006 | wecare@airtelbank.com |
| Delhi (NCT) | 400 | 8800688006 | wecare@airtelbank.com |
| Goa | 400 | 8800688006 | wecare@airtelbank.com |
| Gujarat | 400 | 8800688006 | wecare@airtelbank.com |
| Haryana | 400 | 8800688006 | wecare@airtelbank.com |
| Himachal Pradesh | 400 | 8800688006 | wecare@airtelbank.com |
| Jammu & Kashmir | 400 | 8800688006 | wecare@airtelbank.com |
| Jharkhand | 400 | 8800688006 | wecare@airtelbank.com |
| Karnataka | 400 | 8800688006 | wecare@airtelbank.com |
| Kerala | 400 | 8800688006 | wecare@airtelbank.com |
| Madhya Pradesh | 400 | 8800688006 | wecare@airtelbank.com |
| Maharashtra | 400 | 8800688006 | wecare@airtelbank.com |
| Manipur | 400 | 8800688006 | wecare@airtelbank.com |
| Meghalaya | 400 | 8800688006 | wecare@airtelbank.com |
| Mizoram | 400 | 8800688006 | wecare@airtelbank.com |
| Nagaland | 400 | 8800688006 | wecare@airtelbank.com |
| Odisha | 400 | 8800688006 | wecare@airtelbank.com |
| Punjab | 400 | 8800688006 | wecare@airtelbank.com |
| Rajasthan | 400 | 8800688006 | wecare@airtelbank.com |
| Sikkim | 400 | 8800688006 | wecare@airtelbank.com |
| Tamil Nadu | 400 | 8800688006 | wecare@airtelbank.com |
| Telangana | 400 | 8800688006 | wecare@airtelbank.com |
| Tripura | 400 | 8800688006 | wecare@airtelbank.com |
| Uttar Pradesh | 400 | 8800688006 | wecare@airtelbank.com |
| Uttarakhand | 400 | 8800688006 | wecare@airtelbank.com |
| West Bengal | 400 | 8800688006 | wecare@airtelbank.com |
| Andaman & Nicobar Islands | 400 | 8800688006 | wecare@airtelbank.com |
| Chandigarh | 400 | 8800688006 | wecare@airtelbank.com |
| Dadra & Nagar Haveli | 400 | 8800688006 | wecare@airtelbank.com |
| Daman & Diu | 400 | 8800688006 | wecare@airtelbank.com |
| Lakshadweep | 400 | 8800688006 | wecare@airtelbank.com |
| Ladakh | 400 | 8800688006 | wecare@airtelbank.com |
| Puducherry | 400 | 8800688006 | wecare@airtelbank.com |
🧭 How to Reach Airtel Payment Bank Support Faster
Here are 3 tips to speed up your support resolution:
-
Use Registered Mobile Number
Always call or email using your mobile number registered with Airtel Payment Bank. -
Prepare Details in Advance
Have your Transaction ID, Date of Transaction, and Wallet details ready. -
Escalate if Delayed
If no response within 3–5 working days, escalate via the Grievance Officer email or to the Nodal Officer.
🔁 How to Raise a Complaint Online
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Visit: https://www.airtel.in/bank
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Login using your registered mobile number and OTP
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Go to “Help” or “Contact Us”
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Choose the transaction or service
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Submit your complaint with a detailed description
You’ll get a Ticket ID to track the resolution.
❓ Frequently Asked Questions (FAQs)
1. Is Airtel Payment Bank customer care available 24×7?
✅ Yes, their helpline is active 24×7, including holidays.
2. Can I get a refund for a failed transaction?
Yes. If the transaction fails, the amount is auto-refunded within 3–7 working days. Contact support if delayed.
3. Is there any app-based support?
Yes, you can raise support tickets via the Airtel Thanks App.
4. What if my mobile number is blocked?
You can still contact them using the alternate number: 8800688006.
🔒 Final Note on Safety
Never share your PIN, OTP, or card details with anyone over call or email — even if they claim to be from Airtel.
✍️ Conclusion
Airtel Payment Bank offers quick, round-the-clock customer support via call and email. Save their contact info and follow the escalation steps if needed. Stay informed, and keep your digital transactions safe.
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