Bajaj Finance Limited, a leading non-banking financial company (NBFC) in India, is renowned for its diverse range of financial products, including personal loans, home loans, EMI network cards, fixed deposits, and insurance services. With millions of customers across the country, Bajaj Finance prioritizes seamless customer support to address queries, resolve complaints, and provide guidance. The Bajaj Finance customer care number is a critical touchpoint for customers seeking assistance, whether for loan details, EMI card issues, or fraud reporting. This comprehensive guide explores everything you need to know about contacting Bajaj Finance customer care, including phone numbers, alternative contact methods, service offerings, and tips for a hassle-free experience. By leveraging verified information from authoritative sources like the official Bajaj Finserv website, this article ensures accuracy and trustworthiness for all users.
Why Bajaj Finance Customer Care Matters
Bajaj Finance serves a vast customer base with products ranging from personal loans to insurance and mutual funds. Whether you’re a salaried professional seeking a home loan, a business owner exploring secured lending, or an investor managing a fixed deposit, timely support is crucial. The Bajaj Finance customer care number connects you to a dedicated team that resolves issues, provides loan-related information, and guides you through processes like EMI card activation or fraud reporting. This service is vital for ensuring transparency, addressing grievances, and enhancing customer trust.
Customer care is more than just a helpline—it’s a lifeline for resolving urgent concerns, such as unauthorized transactions or payment disputes. With 24/7 self-service options and dedicated hours for personalized assistance, Bajaj Finance ensures accessibility. The company’s commitment to customer satisfaction aligns with its reputation as a trusted NBFC, making its customer care services a cornerstone of its operations. By offering multilingual support and digital platforms like the Bajaj Finserv app, Bajaj Finance caters to India’s diverse population, ensuring no query goes unanswered.
Bajaj Finance Customer Care Numbers
Bajaj Finance provides multiple customer care numbers tailored to specific services, ensuring efficient query resolution. Below is a detailed list of contact numbers, verified from the official Bajaj Finserv website.
|
Service |
Customer Care Number |
Operational Hours |
Days |
|---|---|---|---|
|
General Queries (Loans, EMI Cards, etc.) |
+91 8698010101 |
09:00 AM – 09:00 PM (Personalized) / 24×7 (Self-Service) |
Monday – Sunday |
|
Personal Loan Queries |
+91 7757000000 |
09:00 AM – 09:00 PM |
Monday – Sunday |
|
Home Loan Queries (Bajaj Housing Finance) |
022 4529 7300 |
09:00 AM – 06:00 PM |
Monday – Saturday |
|
Fraud-Related Issues |
+91 8698010101 |
24×7 |
Monday – Sunday |
|
Debt Management (Collection-Related) |
+91 8698010101 |
24×7 |
Monday – Sunday |
|
Insurance-Related Queries |
+91 8698010101 |
09:30 AM – 06:30 PM |
Monday – Saturday |
|
Fixed Deposit Queries |
+91 8698010101 |
09:30 AM – 06:30 PM |
Monday – Saturday |
|
Bajaj Finserv AMC (Mutual Funds) |
1800-309-3900 (Toll-Free) |
09:00 AM – 06:00 PM |
Monday – Friday |
Note: For self-service support, the +91 8698010101 number is available 24×7, but personalized assistance is limited to the operational hours listed above. Always use your registered mobile number for faster verification.
For Bajaj Housing Finance-specific queries, the dedicated number (022 4529 7300) ensures specialized support for home loans and loans against property. Bajaj Finserv Asset Management Ltd. offers a toll-free number (1800-309-3900) for mutual fund and SIP inquiries, catering to investors seeking portfolio guidance.
Services Offered by Bajaj Finance Customer Care
The Bajaj Finance customer care number provides a wide range of services to address customer needs. Below is a detailed breakdown of what you can achieve by contacting customer care, based on information from the official Bajaj Finserv website.
|
Service Category |
Available Support |
|---|---|
|
Loan-Related Queries |
Check loan amount, principal outstanding, interest rates, part-payment status, drawdown status, or request loan documents. |
|
EMI Network Card |
Block/unblock Insta EMI Card or Health EMI Network Card, increase card limits, or check transaction status. |
|
Fixed Deposits |
Verify FD application status, view FD details, or request an FD certificate. |
|
Insurance |
Access policy details, renew policies, request insurance certificates, or inquire about cancellation eligibility. |
|
Debt Management |
Check outstanding amounts, pay overdue installments, or report collection-related concerns. |
|
Fraud Reporting |
Raise queries about unauthorized transactions or fraudulent activities. |
|
Pre-Approved Offers |
Check eligibility for pre-approved loans or apply for new financial products. |
For existing customers, calling from a registered mobile number streamlines the process. You’ll need to provide one of the following for verification:
-
Registered mobile number
-
Customer ID
-
Fixed Deposit application ID
-
Fixed Deposit ID
-
Bajaj Finserv EMI Network Card number
Non-customers can use the same number (+91 8698010101) for self-service options like checking pre-approved offers, reporting fraud, or raising complaints about promotional calls. The interactive voice response (IVR) system supports English, Hindi, and Marathi, ensuring accessibility for diverse users.
Alternative Ways to Contact Bajaj Finance
Beyond the customer care number, Bajaj Finance offers multiple channels for support, ensuring flexibility for customers. These options are particularly useful for those who prefer digital or in-person assistance.
|
Contact Method |
Details |
|---|---|
|
Customer Portal (My Account) |
Log in to the Bajaj Finserv customer portal to check loan details, download NOCs, view statements, or raise queries. Steps: Visit the portal, enter your registered mobile number or customer ID, and authenticate via OTP or password. |
|
Bajaj Finserv App |
Download from Google Play Store or App Store to manage loans, EMI cards, and payments. Navigate to the “Help and Support” section to raise queries. |
|
|
For general queries: bhflwecare@bajajhousing.co.in (Bajaj Housing Finance). For mutual fund inquiries: service@bajajamc.com. |
|
SMS Services |
Send specific keywords (e.g., “LAN” for loan account number, “SOA” for statement of account) to +91 9227564444 from your registered mobile number. Standard SMS charges apply. |
|
Branch Visit |
Locate the nearest Bajaj Finance or Bajaj Housing Finance branch for in-person support. Services include payment mode changes, insurance cancellations, or loan foreclosures. Use the branch locator on the official website. |
|
|
Contact Bajaj Finserv AMC via WhatsApp for mutual fund-related queries. Details are available on their official website. |
The Bajaj Finserv app and customer portal are particularly convenient for existing customers, offering 24/7 access to account details and self-service options. For new customers, the “Raise a Request” feature on the website allows query submission without needing an account.
Hindi Support and Multilingual Assistance
Bajaj Finance recognizes India’s linguistic diversity and offers multilingual support to cater to a broad audience. The customer care number (+91 8698010101) includes an IVR system in English, Hindi, and Marathi, ensuring accessibility for Hindi-speaking customers and those in Maharashtra. For home loan queries, the Bajaj Housing Finance number (022 4529 7300) also supports these languages, making it easier for customers to communicate in their preferred language.
For Hindi-speaking customers, here are sample interactions you can expect:
|
Query Type |
Hindi IVR Prompt Example |
|---|---|
|
Loan Details |
“Apne loan ke vivran ke liye, 1 dabayein.” (Press 1 for loan details.) |
|
EMI Card |
“EMI Network Card se sambandhit jankari ke liye, 2 dabayein.” (Press 2 for EMI Network Card information.) |
|
Fraud Reporting |
“Fraud se sambandhit shikayat ke liye, 3 dabayein.” (Press 3 to report fraud.) |
This multilingual approach ensures that customers from diverse regions can navigate the IVR system comfortably. Additionally, email support and the Bajaj Finserv app allow users to submit queries in Hindi, with responses tailored to their language preference.
How to Use the Bajaj Finance Customer Care Number Effectively
To maximize the efficiency of your interaction with Bajaj Finance customer care, follow these tips:
-
Use Your Registered Mobile Number: Calling from your registered number speeds up verification and ensures a seamless experience. If using a different number, keep your Customer ID, Fixed Deposit ID, or EMI Network Card number handy.
-
Know Your Query Type: Identify whether your query is related to loans, EMI cards, insurance, or fraud. This helps you navigate the IVR system quickly and connect to the right representative.
-
Understand Operational Hours: Personalized assistance is available from 09:00 AM to 09:00 PM for most services, but fraud and debt management queries are supported 24/7. Plan your call accordingly.
-
Leverage Self-Service Options: For quick checks like loan status or EMI card details, use the 24/7 self-service IVR by selecting the appropriate option. This is faster than waiting for a representative.
-
Explore Digital Alternatives: If your query isn’t urgent, use the Bajaj Finserv app or customer portal to avoid call wait times. These platforms allow you to download statements, check offers, or raise requests.
-
Prepare for Verification: Have your loan account number (LAN), customer ID, or other identification details ready to expedite the process.
By following these steps, you can resolve queries efficiently and minimize delays. For complex issues, such as disputes or foreclosures, consider visiting a branch or using email for detailed communication.
Grievance Redressal Process
Bajaj Finance and Bajaj Housing Finance have a structured grievance redressal process to ensure customer complaints are addressed promptly. Below is the step-by-step procedure, based on information from the Bajaj Housing Finance website.
|
Level |
Contact Method |
Timeline |
Details |
|---|---|---|---|
|
Initial Stage |
Email: bhflwecare@bajajhousing.co.in |
Within 15–30 days |
Register your complaint via email or phone. Most queries are resolved at this stage. |
|
First Level |
Email: bhflgrievance@bajajhousing.co.in |
Within 5 days |
If unsatisfied with the initial response, escalate to this level. |
|
Second Level |
Email: bhflcustomerexperience@bajajhousing.co.in |
Within 5 days |
Escalate to the Head of Customer Experience if the issue persists. |
|
Third Level |
Email: bhflgro@bajajhousing.co.in |
Within 7 days |
Contact the Grievance Redressal Officer for further escalation. |
|
Fourth Level |
National Housing Bank: Online (https://grids.nhbonline.org.in) or Mail |
Within 30 days |
If the issue remains unresolved, approach the National Housing Bank with your complaint. |
This multi-tiered process ensures transparency and accountability. Customers are encouraged to provide detailed information, including their customer ID and loan account number, to facilitate faster resolution.
FAQs About Bajaj Finance Customer Care
What is the Bajaj Finance customer care number for general queries?
The primary customer care number is +91 8698010101, available 24/7 for self-service and from 09:00 AM to 09:00 PM for personalized assistance.
How can I contact Bajaj Finance for personal loan queries?
Call +91 7757000000 for personal loan-specific queries, or use the Bajaj Finserv app or customer portal to check details and raise requests.
Is there a toll-free number for Bajaj Finance?
For mutual fund queries, Bajaj Finserv AMC offers a toll-free number: 1800-309-3900, available from 09:00 AM to 06:00 PM, Monday to Friday. Other services use standard numbers like +91 8698010101.
How do I report fraud to Bajaj Finance?
Call +91 8698010101, available 24/7, to report fraud or unauthorized transactions. Use your registered mobile number for quick verification.
Can I resolve queries without calling customer care?
Yes, use the Bajaj Finserv app, customer portal, or SMS services (e.g., send “SOA” to +91 9227564444) to check loan details, download statements, or raise requests.
Conclusion
The Bajaj Finance customer care number is your gateway to seamless support for loans, EMI cards, fixed deposits, and more. With dedicated numbers like +91 8698010101 for general queries, +91 7757000000 for personal loans, and 022 4529 7300 for home loans, Bajaj Finance ensures accessibility for all customers. The company’s digital platforms, including the Bajaj Finserv app and customer portal, complement phone support, offering 24/7 self-service options. Multilingual assistance in English, Hindi, and Marathi, along with a robust grievance redressal process, reflects Bajaj Finance’s commitment to customer satisfaction.
